Shipping

Cal Saunas is committed to providing the best shipping experience for every customer. Every order is handled with exceptional care, expertly packaged, and entrusted to reliable carriers who understand the importance of transporting premium outdoor products. We take pride in preparing each shipment to meet the highest standards of protection and presentation. Whether you’re ordering a grill, an outdoor kitchen component, or accessories for your backyard, our team works to ensure your items are secured and ready for a smooth journey to your home.

Our logistics team works behind the scenes to coordinate every step of the shipping process with precision and expertise. From the moment your order enters our system, we follow strict internal procedures designed to maintain clarity, accuracy, and reliability. Each product is inspected, verified, and prepared using established quality protocols that help safeguard it during transit. By overseeing every stage—from processing to packaging to final handoff—we help ensure your shipment receives the professional attention it deserves.

We prioritize fast order handling and efficient shipping workflows tailored to minimize delays and keep your products moving without unnecessary interruptions. Our team continuously evaluates and refines our practices to ensure we deliver the best possible customer experience. Through partnerships with trusted carriers and ongoing improvements to our operational processes, we work to provide a shipping system that is dependable, streamlined, and aligned with the expectations of premium outdoor living customers.

Clear communication and meticulous attention to detail are central to our shipping philosophy. We strive to provide consistent updates and helpful guidance so you feel informed and confident throughout the process. From order confirmation to the moment your items are on their way, we make reliability and transparency priorities. You can trust that your Cal Saunas products are being handled with care, monitored closely, and prepared for a secure arrival, giving you peace of mind from start to finish.

Customer Service

At Cal Saunas, delivering the best customer experience is one of our highest priorities. Our team is dedicated to supporting you through every stage of product ownership, from initial questions to long-term care. Whether you need guidance on choosing the right grill, assistance with outdoor kitchen configurations, or answers about replacement parts, we are here to help. We understand that premium outdoor products deserve premium support, and we are committed to ensuring that you feel confident, informed, and valued throughout your entire experience with us.

Our customer service specialists and Sales Team are trained to provide clear, helpful, and accurate information tailored to your specific needs. We take the time to understand your situation and provide solutions that align with your product and setup. From troubleshooting to warranty questions to product recommendations, our goal is to offer practical support delivered with professionalism and attention to detail. With Cal Saunas, you can trust that you have a dedicated partner ready to assist you whenever you need us.

We make it easy for you to get in touch with our team. If you need assistance, you can reach us directly at 1-800-225-7727 . Every message and call is handled with care, and we work diligently to provide timely, reliable responses. Our communication standards are designed to reflect the best service level in the industry, ensuring that your questions are answered clearly and your concerns are addressed thoroughly.

At Cal Saunas, we are dedicated to building long-lasting relationships with our customers. Your satisfaction, trust, and peace of mind are at the center of our service philosophy. Whether you're maintaining your grill, upgrading your outdoor kitchen, or seeking expert guidance, our team is committed to supporting you with consistent professionalism and genuine care. With Cal Saunas, you can feel confident knowing you have access to dependable assistance and the best customer support experience in the outdoor living industry.